Al Ain Hospital and Family Medical Centers (FMCs)

Al Ain Hospital and Family Medical Centers are committed to providing quality patient care with unrelenting attention to clinical excellence.Continuous improvement is fundamental to delivering the respect and compassion, teamwork, integrity, innovation, and accountability that form the core values of all the organization’s work.


Background

Al Ain Hospital and Family Medical Centers are committed to providing quality patient care with unrelenting attention to clinical excellence. Continuous improvement is fundamental to delivering the respect and compassion, teamwork, integrity, innovation, and accountability that form the core values of all the organization’s work.

The hospital is located in the heart of Al Ain, the third largest city in the UAE, with a population of about 550,000.

The main 412-bed hospital is a highly specialized acute care and emergency facility and is one of two major hospitals in the Al Ain region. The hospital is networked with three Family Medical Centers and provides a wide range of general and specialist clinical services. It is also the base for medical education, training, and research for two teaching hospitals from Europe and the UAE.

The main campus extends to roughly 220,000 m², with about 45,000 m² of built area accommodating 35 specialist medical and surgical departments. Professional staff number 308 doctors and 830 nurses who care for more than 16,700 inpatients every year.

Under the auspices of SEHA, Al Ain Hospital has been managed since 2007 by the Medical University of Vienna and VAMED, the leading European health specialists. The main hospital building comprises two polyclinics, psychiatric and isolation wards, a physiotherapy unit, and a behavioral science service – the only ward-based facility of its kind in the Eastern Region.

On average, Al Ain Hospital conducts close to 4,800 surgical procedures every year, ranging from orthopedic to gynecology. In conjunction with the Police Emergency Medical Services, the hospital’s Emergency Medicine and Trauma Centre alone handles more than 88,000 patients of all ages every year, including major trauma cases – equating to about 242 emergency cases every day.

The Trauma Center contains 27 emergency treatment beds and provides 24-hour care to the critically ill and injured. The Emergency Center treats a total of 88,541 cases annually.

Al Ain Hospital is the only facility in the region with a dedicated Infectious Diseases unit, comprising a 12-bed ward. Patient rooms are equipped with negative pressure capability, which means that each room has its own air-conditioning supply to insulate against and prevent the spread of infection.


Achievements in 2010

  • Al Ain Hospital achieved JCI accreditation in June.
  • In integrating clinical pathways for AMI (acute myocardial infarction), the first integrated clinical pathway was developed for SMI and care integration between ED, CCU, and Stepdown units.
  • Complexity of care has been enhanced with the launch of the Sleep Laboratory and expanded service in Gastroenterology Department.
  • Al Ain recruited 91 new physicians, including 28 Tier 1 consultants, which allowed the widening of specialty business.
  • Development of laparoscopic complex general surgery to replace complex open surgery has drawn high community recognition and referrals from other hospitals.
  • Al Ain was named ‘Hospital of the Year’ among all SEHA BEs.
  • Over two years, a Department of Gastroenterology, Hepatology, and Endoscopy has been established to world-class standards.
  • The National Leadership Development program is preparing 28 Emiratis for executive positions.

2010 actual end-of-year totals

Inpatients
Average daily census (occupied beds) 259
Occupancy % 69.4%
Inpatient beds in use 94,551
Admissions 16,777
Discharges 16,769
ALOS (occupied bed days per discharge) 5.6
IP Surgery cases as % of admits 28.5%


Other utilization indicators
Birth 2,384
Surgery cases IP 4,779
Surgery cases OP -
Surgery cases (IP and OP) 4,779



Staff (FTEs)
Total 1,969
Doctors 276
Nursing 818
Paramed 319
Administration/support 556



Outpatients
Primary healthcare visits 147,354
Hospital clinic visits 189,422
Emergency room visits 88,541