What does SEHA do?

The spectrum of medical services provided across SEHA dwarfs the private healthcare sector, offering many services and sub-specialties across the UAE that are unique to the UAE and the wider region:

  • Five hospitals, 16 clinics, and one ancillary business are accredited by Joint Commission International, the recognized international gold standard of quality in healthcare delivery.
  • Tawam Hospital won the Excellence in Imaging and Diagnostics Award and received four other commendation awards at Arab Health Awards 2010.
  • Tawam’s Ob-Gyn Department received the Sheikh Hamdan Bin Rashid Al Maktoum Award for Outstanding Medical Department in the UAE public sector.
  • SKMC received two commendations for Excellence in Hospital Emergency Department and Excellence in Surgery at Arab Health Awards 2010.
  • Al Ain Hospital achieved JCI accreditation.
  • Al Ain was named ‘Hospital of the Year’ among all SEHA BEs.
  • Improvements in customer service at Madinat Zayed Hospital resulted in the highest patient satisfaction scores of any SEHA BE.
  • Al Rahba Hospital launched the ‘Doc Health’ program to individualize patient care and provided patients with ‘Health Passports’ as a tool to manage their health.
  • Ambulatory Health Services’ Khalifa A Clinic received JCI accreditation.
  • Mafraq Hospital won the Excellence in Surgery Services Award at Arab Health Awards 2010.
  • Corniche Hospital won the Excellence in Patient Centered Care Award at Arab Health Awards 2010.

What is Joint Commission International (JCI) and why is accreditation so important?
JCI is the Joint Commission International and JCIA is Joint Commission International (Accreditation).

This independent and globally recognized third party provides external standards of excellence for hospital services defined by an international board of directors. JCI’s ‘Gold Seal of Accreditation’ is a highly prized hallmark of quality.

As the international division of Joint Commission Resources, JCI has been working since 1994 with healthcare organizations, ministries of health, and global organizations in more than 80 countries. Its focus is on improving the safety of patient care through the provision of accreditation and certification services as well as through advisory and educational services aimed at helping organizations implement practical and sustainable solutions.

In September 2007, JCI received accreditation by the International Society for Quality in Health Care (ISQua). Accreditation by ISQua provides assurance that the standards, training, and processes used by JCI to survey the performance of healthcare organizations meet the highest international benchmarks for accreditation entities.

In the United States, JCI Accreditation is a requirement for participation in the US Government’s Medicare Program. Here in the UAE, JCI Accreditation is a goal set by HA-AD for all hospital providers in the emirate.