SEHA at a Glance

2010 was a year of continuing challenge and accomplishment for Abu Dhabi Health Services Company PJSC (SEHA). This report highlights our achievements this past year and outlines the future plans and prospects of our company as we reinvent the healthcare delivery model for the public healthcare system of the Emirate of Abu Dhabi.

Abu Dhabi Health Services Company, whose marketing identity is SEHA, was established under the terms of Emiri Decree No 10 of 2007. This separated SEHA and healthcare operations from Health Authority-Abu Dhabi (HA-AD), which then became the regulatory body. However, considering the major role that SEHA has in the delivery of healthcare in the Emirate of Abu Dhabi, and because it would become the owner and operator of the Government’s public hospitals and clinics, it was decreed that the strategy of SEHA be aligned with that of HA-AD.

Operating 12 hospitals, 62 ambulatory and primary healthcare centers, and two blood banks, with a combined total of more than 16,727 professional staff, SEHA’s operations extend across the entire Emirate of Abu Dhabi, from the Western Region to the Eastern Region through the Middle and Island Regions. As the largest healthcare network providing a continuum of care to Abu Dhabi’s residents and utilizing leading-edge medical technologies, SEHA holds a competitive advantage with more than 50 percent market share. Its facilities accommodate more than five million outpatients annually, as well as 100,000 inpatients and conducting 41,000 surgeries.

In keeping with the Emirate of Abu Dhabi’s move to realize its potential as one of the top five governments in the world and becoming a world-class destination, the services offered by SEHA have to reach and maintain world-class standards. Accordingly, SEHA’s strategy since inception has entailed developing strategic partnerships with renowned international healthcare institutions such as Johns Hopkins, Cleveland Clinic, Bumrungrad, and VAMED to promote the adoption of leading medical practices and evidence-based medicine, while effectively leveraging knowledge transfer and professional development of UAE nationals towards building a sustainable healthcare system.

SEHA has to ensure that it delivers quality medical outcomes based on international benchmarks in a cost-effective and competitive manner as its dependency on Government block funding reduces and financial sustainability is achieved. To succeed in its desired outcomes, SEHA will focus primarily on quality outcomes for its patient population while optimizing operational efficiencies, improving productivity, and effectively utilizing resources within state-of-the-art facilities that are the cornerstones of SEHA’s integrated healthcare network.

SEHA’s strategies will also involve further developing its residency programs to achieve international standards, and promoting research initiatives, in line with the Government’s strategic direction to develop a talented healthcare workforce.

SEHA will continue to develop and position regional centers of excellence in targeted medical areas such as oncology, cardiology, neurology, and others with the aim of establishing eight such centers by 2016.

One of the primary global challenges in the healthcare sector is the shortage of skilled and experienced practitioners, nurses, and paramedics. This poses a greater challenge for SEHA in terms of attracting and retaining qualified healthcare professionals and administrators, especially UAE nationals. SEHA’s strategies focus on establishing an attractive workplace with competitive compensation benefits in line with regional and international market trends.

To improve Emiratization targets, SEHA will closely coordinate with the education sector and key stakeholders in line with its Emiratization strategy as it embarks on pursuing excellence in healthcare delivery.