Annual Report 2012

INTEGRATED HEALTHCARE DELIVERY

SEHA’S OPERATIONAL MODEL HAS TWO PRIMARY COMPONENTS: HOME OFFICE AND BUSINESS ENTITIES (BES). THE HOME OFFICE ALIGNS THE STRATEGIC PLANS AND OBJECTIVES OF THE BES WITH THOSE OF THE COMPANY AS A WHOLE AND COMPRISES:

SEHA Home Office

  • The Chairman’s Office
  • Internal Audit
  • The Office of the Managing Director, which includes Corporate Affairs
  • Office of the CEO, which includes: Corporate Marketing, Organization Excellence Legal, and Strategy and Performance Management
  • Clinical Affairs and Clinical Quality
  • Finance (including Revenue Cycle Management and Finance and Business Development)
  • Acute Care Hospitals. and Clinical Health System Services (CHSS)
  • Facilities and Construction which consists of Facility Development and Maintenance, and Facility Planning and Construction
  • Information and Technology
  • Support Services (including Human Resources)

SEHA Home Office sets direction for our Business Entities and assists with the performance of each. Each SEHA hospital is now a separate BE responsible for its own key performance indicators and its own budget, monthly financial reporting, and clinical operations. SEHA Home Office leads the development of initiatives or projects that concern all BEs such as HR policies, IT/HIS infrastructure, clinical guidelines, legal matters, and group purchasing.

SEHA Business Entities

  • Sheikh Khalifa Medical City (including associated clinics and Abu Dhabi Blood Bank)
  • Corniche Hospital (and associated clinics)
  • Mafraq Hospital (and associated clinics)
  • Al Rahba Hospital
  • Tawam Hospital (including Al Ain Regional Blood Bank, associated clinics, and Al Wagan Hospital)
  • Al Ain Hospital (and associated clinics)
  • Al Gharbia Hospitals (six hospitals and several clinics in the West)
  • 62 ambulatory and primary healthcare centers
  • SEHA Dialysis Services (SDS)

SEHA partners

SEHA partners are critical to our successful operation and have an instrumental role in knowledge transfer, education, and promoting healthcare. To achieve our goals with competitive advantage, SEHA partners with internationally recognized organizations that have extensive experience in healthcare delivery and research.

While SEHA owns and operates the Business Entities, we entrust their day-to-day management to our international partners through management services agreements. These partners include:
  • Johns Hopkins Medicine International (Tawam, Al Rahba, and Corniche Hospitals)
  • Cleveland Clinic Foundation (SKMC)
  • Fresenius Medical Care (SEHA Dialysis Services)

The management services agreements specify the deliverables expected of each partner and help define partners’ relationships with SEHA. Our partners are not only involved in the successful operation of the Business Entities but provide knowledge transfer, education, clinical guidance, and the promotion of healthcare practice, including laying the groundwork for future medical research at SEHA facilities.