Annual Report 2012

AMBULATORY HEALTHCARE SERVICES

Achievements in 2012

  • AHS network, covering 25 sites, became the first of its kind in the world to receive JCI accreditation.
  • Entered the private-school health screening market, adding another business segment and handling about 1,000 students in Grades 1, 5, and 9.
  • Establishment of a centralized AHS laboratory unifies the quality of service and efficiency, while achieving cost saving and positioning AHS as a central referral for laboratory services within all SEHA BEs and the entire private sector.
  • Expansion of dental services across the network included the recruitment of nine GPs, one consultant physician, and two dentists. Further recruitment in process covers 11 GP dentists, 23 dental assistants, three specialist dentists, and four consultant dentists.
  • AHS acquired operational management of family medicine clinics in Abu Dhabi Island (formerly managed by SKMC) and in Middle Region (formerly managed by AI Mafraq Hospital).
  • Renovations completed at Al Maqta Clinic, Mafraq Dental Center, Mezyed Healthcare Center, Baniyas Healthcare Center, Journ Yafour Healthcare Center, DPSC Abu Dhabi, DPSC Mussafah, DPSC Sweihan, DPSC Madinat Zayed, DPSC Ghiathy, and Zayed Higher Organization.
  • Weqaya Screening for cardiovascular risk factors won Gold at the SEHA Circle of Excellence Awards.
  • Won the Excellence in Electronic Health category at the Arab Health Awards.
  • Vaccines were offered to 98% of students in government schools and 88% of students in private schools, a 10% increase from 2011.
  • The Family Medicine Residency Program passed accreditation by ACGME.
Background

The concept of ambulatory healthcare services is to provide a wide range of treatment and facilities for patients who are not admitted overnight to a hospital. These services are generally available at outpatient clinics, urgent care centers, emergency rooms, ambulatory or same-day surgery centers, diagnostic and imaging centers, primary care centers, community health centers, occupational health centers, mental health clinics, and group practices.

Advances in science and technology mean that the healthcare needs of most of the population can be managed at outpatient level. And with its extensive network of healthcare facilities, SEHA HealthSystem’s Ambulatory Healthcare Services (AHS) enables hospitals to focus on their core expertise of tertiary care management.

AHS operates more than 24 ambulatory and primary healthcare clinics, seeking to bridge the comprehensive healthcare facilities provided by Government hospitals and the personalized care and attention given by the private sector. The four AHS subsidiaries are Ambulatory Care Centers (ACCs), Disease Prevention & Screening Centers (DPSCs), School Health Services (SHS) and Mobile Clinic Solutions (MCS). School Health Services encompass 298 school clinics, higher education and university clinics, and a private schools’ vaccination program.

Healthcare prevention and education is also delivered in the outpatient environment through the widespread AHS facilities available throughout Abu Dhabi’s Middle and Eastern Medical Regions.

The Middle Region handles an average of 33,770 patient visits per month, with a professional staff of 116 physicians and 236 nurses and paramedics.

Eastern Region averages 44,888 visits and has 117 physicians and almost 296 nurses/paramedics. With 40 physicians and 160 nurses/paramedics, Disease Prevention and Screening deals with an average of 78,184 monthly visits.

About 80 percent of all AHS patient visits are primary care consultations with the balance being specialty consultations. Diabetes and cardiovascular disease comprise most of chronic disease cases managed in the clinic network.