Annual Report 2012


Achievements in 2012

  • By the end of 2012, 98% of 49 deliverable business goals had been met.
  • 99% of patients visiting Mafraq would use hospital services again, 100% would recommend Mafraq to others, and patients’ assessment of overall services increased from 92 to 95%.
  • The Patient Safety Network (PSN) was implemented to improve reporting of patient-related incidents, resulting in dramatically better data to guide intervention and improved care.
  • Mafraq provides the most comprehensive and largest Burn Center in the UAE and continues to yield stellar results for seriously ill patients. Work is under way to become Abu Dhabi’s only Level One Trauma center.
  • Patient satisfaction scores of around 90% are consistently the highest in the SEHA HealthSystem.
  • Mafraq currently has 311 physicians and seeks to add 68 additional members to staff as one of its highest priorities.
  • New consulting physicians from the West joined at an average rate of 1.5 consultants per week for Q4, 2012, including 19 physicians from Hungary, Australia, Sweden, Canada (2), UK (3), and USA (9).
  • Work with SKMC joint executive group concluded the transfer of the first service line (open heart surgery) from Mafraq.
  • Launch of Ana Rosa – the hospital’s new women’s health program – was attended by about 130 Emirati women.
  • A topping-out ceremony at the site of the new Mafraq Hospital marked completion of structural concrete frameworks.

Mafraq Hospital was established in 1983 and was at that time the largest tertiary referral treatment hospital in the UAE. Situated just south of Khalifa City, Mafraq is one of Abu Dhabi Emirate’s principal trauma centers and home to the UAE’s only burns unit the hospital provides a wide range of surgical specializations, as well as critical care services. It also operates two primary healthcare clinics, Al Nadyha and Baniyas.

Surgical procedures include orthopedics, general surgery, the neurosciences, vascular, thoracic, pediatric, plastics, cardiovascular, and ENT/ maxillofacial, as well as general medicine such as cardiology and gastroenterology, general obstetrics, and pediatric care. Critical care extends to cardiac and general intensive care, neonatal intensive care, and the specialist Burns Unit.

Mafraq has bed capacity for roughly 451 patients, cared for by a professional staff of almost 2,000.

The hospital treats close to 512,000 patients each year and conducts about 8,500 operations.