Annual Report 2012

KEY INDICATORS

THE YARDSTICK
FOR SUCCESS

KEY PERFORMANCE INDICATORS (KPIS) HELP AN ORGANIZATION DEFINE AND MEASURE PROGRESS TOWARDS ITS GOALS. ONCE AN ORGANIZATION HAS ANALYZED ITS MISSION, IDENTIFIED ALL ITS STAKEHOLDERS, AND DEFINED ITS GOALS, IT NEEDS A WAY TO MEASURE ITS SUCCESS (OR OTHERWISE) IN REALIZING THESE OBJECTIVES.

KPIs provide the necessary framework for these metrics – creating quantifiable steps that reflect the critical success factors. In SEHA’s case, KPIs are used to measure progress in every critical aspect of operations and how well the organization is advancing towards its goal of global-standard healthcare excellence.

Operational Dashboard

Terminology explained

Key performance indicators (KPIs)
Every business has key indicators of performance – a collection of figures and ratios that predict efficiency, performance, or problems. Healthcare has its own unique indicators, often expressed in technical terms that are peculiar to the business. Throughout this document you will find explanations of some of these indicators – in plain language – showing how we measure our performance against established industry benchmarks of excellence and quality.