Annual Report 2012

COMMON PRINCIPLES
DRIVE THE EVOLUTION
TO EXCELLENCE

AS SEHA EVOLVES FROM BEING A HOLDING COMPANY RESPONSIBLE FOR A SERIES OF STANDALONE HEALTHCARE FACILITIES, ITS OPERATIONAL STRUCTURE IS BEING FINE-TUNED TO CREATE A MODEL OF SERVICE DELIVERY THAT IS AT THE LEADING EDGE OF INTERNATIONAL BEST PRACTICE.

THE MOST SIGNIFICANT DEVELOPMENT IN THIS AREA DURING 2012 WAS THE RESTRUCTURING OF CLINICAL SERVICES TO AN INTEGRATED POPULATION-BASED APPROACH WHICH ADDRESSES PATIENT NEEDS THROUGHOUT THE CONTINUUM OF CARE.

SEVEN SERVICE LINES HAVE BEEN IDENTIFIED AND FOUR CLINICAL SHARED SERVICE COUNCILS WILL ADMINISTER THE NEW RATIONALE. FOLLOWING DETAILED VOLUME ANALYSIS, SERVICES ARE BEING ESTABLISHED ON A STANDARD, REGIONAL, AND CENTRALIZED BASIS. CENTRALIZATION OF SPECIALIST SERVICES WILL PROVE MORE COST-EFFECTIVE WHILE GIVING PATIENTS A SUPERIOR STANDARD OF CARE.

SERVICE LINES IDENTIFIED FOR
SEHA’S HEALTHCARE SYSTEM

Endocrinology and Metabolic Diseases

Surgery Endocrine and Endocrinology

Endocrine diseases are any diseases caused by the abnormal function of endocrine glands, including the pituitary, thyroid, and adrenal glands. Metabolic diseases, such as diabetes, arise when some organs do not function normally.

Eye

Ophthalmology

Ophthalmology is the branch of medicine that deals with the anatomy, physiology, and diseases of the eye. An ophthalmologist is a specialist in medical and surgical eye problems.

Primary Care and Medicine

Internal Medicine, Family Medicine and other Medical Specialties not included in other SLs

Internal medicine, family medicine and other medical specialties not included in other service lines.

Oncology and Hematology

Medical and Surgical Oncology, Radiation Oncology, Hematology

Oncology is the study of cancer, and hematology the study of blood. This specialty deals with the treatment of blood diseases, especially blood cell cancers.

Respiratory

Pulmonary Medicine, Thoracic Surgery, Critical Care Medicine

Pulmonary medicine deals with the causes, prevention, and treatment of diseases affecting the lungs. Thoracic surgery is a specialty involving the lungs. Critical care is concerned with life threatening conditions that require organ support and monitoring.

Heart and Vascular

Cardiology, Cardiac and Vascular Surgery

Relating to the circulatory system, which comprises the heart and blood vessels. Heart and vascular diseases include arteriosclerosis, coronary artery disease, heart valve disease, arrhythmia, heart failure, high blood pressure, and congenital heart disease.

OB/GYN and Women’s Heath

Obstetrics and Gynecology, Breast Care

Ob/Gyn is an abbreviation for obstetrician/gynecologist. This specialty deals with diseases affecting the female reproductive system and women’s health generally.

Orthopedics and Rheumatology

Orthopedics and Rheumatology Medicine

Orthopedics is concerned with conditions involving the musculoskeletal system such as injuries, degenerative diseases, and congenital disorders. Rheumatology is a sub-specialty devoted to diagnosis and treatment of rheumatic diseases.

Neuroscience

Neurology, Neurosurgery

Neuroscience is the scientific study of the nervous system. Traditionally, neuroscience has been seen as a branch of biology but is now an interdisciplinary science that collaborates with other fields such as chemistry, physics, and psychology.

Pediatrics

Neonatology and Pediatrics

Pediatrics is the branch of medicine that deals with the medical care of infants, children, and adolescents. Neonatology is a subspecialty in the medical care of newborn infants, especially the ill or premature.

Urology and Kidney Disease

Nephrology Medicine, Urology Surgery, Kidney Transplant

Nephrology is the study of normal kidney function, problems, and treatment. Urology focuses on the surgical and medical diseases of the male and female urinary tract system and the male reproductive organs.

Digestive Diseases

Gastroenterology, General Surgery, Bariatric Surgery

All diseases that pertain to the gastrointestinal tract are labeled as digestive diseases. This includes diseases of the gullet, stomach, large intestine, colon, rectum etc.

Head and Neck

Otolaryngology, Oral Maxillofacial Surgery, Dental

Otolaryngology – or ear, nose, and throat – specializes in the diagnosis and treatment of disorders of the head and neck. Oral maxillofacial surgery treats many diseases, injuries and defects in the mouth, jaws, and face.

Dermatology and Plastic Surgery

Dermatology, Plastic Surgery including Burns

Dermatology deals with the skin and its diseases, taking care of diseases and cosmetic problems of the skin, scalp, hair, and nails. Plastic surgery is concerned with the correction or restoration of physical form and function, such as the treatment of burns.

INITIALLY, CENTERS OF EXCELLENCE WILL BE DEVELOPED AT INDIVIDUAL SEHA HOSPITALS IN SELECTED DISCIPLINES: PEDIATRICS, ORTHOPEDICS, OB/GYN-WOMEN’S HEALTH, HEART & VASCULAR, AND NEUROSURGERY.

IN DOING SO THE FORMER OPERATIONS DIVISION HAS BEEN RECONSTITUTED AS TWO ENTITIES: ACUTE CARE AND CLINICAL HEALTHSYSTEM SERVICES. THE BENEFITS WILL BECOME EVIDENT ACROSS MANY AREAS, FROM STRONGER OPERATIONAL EFFICIENCIES TO IMPROVED PATIENT SATISFACTION.

CLINICAL SHARED SERVICE COUNCILS HAVE ALSO BEEN REVISED, NOW COVERING:

THE SAME PRINCIPLES ARE COMMON TO ALL SEHA’S OPERATIONAL ACTIVITIES AND WERE CENTRAL TO THE WORK OF ALL CORPORATE DIVISIONS
AND DEPARTMENTS DURING 2012.

Increasing use of advanced technology is also driving success with projects such as Malaffi (paperless records) where SEHA has established a rapid rate of adoption that compares very favorably with the world’s best healthcare institutions.

Similarly, imaginative use of technology is central to advances in procurement and supplychain management. On-line bidding by suppliers is now standard practice, resulting in improved vendor performance, quality, and consistent supply of medications.

People development is an unvarying priority, and completion of the Human Resources Transformational Project has created a harmonized structure of job grades and pay scales. More than 2,000 administrative roles have been redefined, reducing the total to 400, and a revised HR Policy Manual now gives clear directions for decision-making, guiding employees on procedures and being supported by policy awareness sessions for each department.

SEHA’s massive program of infrastructure development is proceeding on schedule, with several new facilities completed during 2012.

Such initiatives are integral to SEHA’s ceaseless striving towards world-class healthcare, individually and collectively forming the building blocks that support its ongoing progress and achievements.

FINANCE DIVISION CONTINUED TO REFINE ADMINISTRATIVE PROCEDURES AND PROCESSES, AN ESSENTIAL REQUIREMENT AS REVENUES MAINTAIN A CONSISTENT UPWARD TREND, REACHING RECORD LEVELS DURING THE YEAR. THE AGREEMENT WITH DELL TO MANAGE SEHA CENTRAL BUSINESS OFFICE AND ALL RELATED REVENUE CYCLE MANAGEMENT SERVICES IS A VITAL COMPONENT IN SUSTAINING THE PREMIUM LEVELS OF FINANCIAL ADMINISTRATION THAT UNDERPIN SEHA’S PROGRESS TOWARDS BEING FULLY SELF-FUNDING.