Annual Report 2012

PERFORMANCE MEASUREMENT

MEASURING
PERFORMANCE TO
ENSURE QUALITY
OF DELIVERY

IN THE CONTEXT OF THE DEVELOPING NATURE OF THE CHANGES TAKING PLACE WITHIN THE ENTIRE SEHA HEALTHSYSTEM AND THE REDEFINING OF THE MSAS, A NEW BENCHMARKING SYSTEM HAS BEEN INTRODUCED TO HARMONIZE REPORTING ACROSS THE SYSTEM TO PRODUCE EQUITABLE LIKE-FOR-LIKE COMPARISONS.

Since the company’s inception, every SEHA Business Entity has been subject to comprehensive measurement of a multiplicity of performance indicators – from financial efficiency to patient satisfaction. The results of these assessments have been published in the regular reports to the Executive Council.

However, the measurement of Business Entities (BEs) where Management Service Agreements (MSAs) were in place primarily dealt with contractual obligations, which varied slightly from partner to partner, as did certain clinical benchmarks as the organization matured.

Assessment of SEHA managed entities has therefore been redefined on a common basis. Benchmarks are periodically revised and reset in the light of progress and the need to set ever-higher standards. The new measurements reflect this upward trend in the organization’s journey towards its longer-term goals.

In the context of the developing nature of the changes taking place within the entire SEHA HealthSystem and the redefining of the MSAs, a new benchmarking system has been introduced to harmonize reporting across the system to produce equitable like-for-like comparisons.

SEHA has MSAs in place with Johns Hopkins Medicine International at Al Rahba, Corniche, and Tawam Hospitals; with Cleveland Clinic at Sheikh Khalifa Medical City; and with Fresenius Medical Care for SEHA Dialysis Services. SEHA has assumed full management of Al Ain Hospital after expiry of the contract with VAMED and Medical University of Vienna, and has already been managing Mafraq Hospital for more than a year.

The new performance assessment now measures all facilities on a like-for-like basis, irrespective of whether MSAs are in place. The new performance information will be introduced in the 2013 report.