Annual Report 2012

PATIENTS ARE
THE NEVER-
ENDING PRIORITY

PROVIDING THE BEST POSSIBLE QUALITY OF CARE AND ACHIEVING HIGH LEVELS OF PATIENT SATISFACTION HAVE BEEN NON-NEGOTIABLE PREREQUISITES THROUGHOUT SEHA’S EXISTENCE, AND THERE HAS BEEN RELENTLESS FOCUS ON PERFORMANCE IN THIS AREA: FROM THE TIME PATIENTS ENTER OUR DOORS UNTIL THEY ARE SATISFACTORILY TREATED AND DISCHARGED.

ACHIEVING SUCH DEMANDING GOALS WAS NEVER GOING TO BE EASY, BUT BY THE END OF 2012 THERE WAS AMPLE EVIDENCE THAT THE FUNDAMENTALS WERE SECURELY IN PLACE.

THE RESULTS DERIVING FROM SUCH DEDICATION TO ACHIEVING LONG-TERM GOALS WERE BECOMING INCREASINGLY APPARENT, HIGHLIGHTED BY CONTINUED IMPROVEMENT IN CLINICAL METRICS AND PATIENT AND CONSULTANT SATISFACTION LEVELS REACHING NEW HEIGHTS.

OUTSTANDING CLINICAL PERFORMANCE WAS MATCHED BY THE CONSISTENTLY UPWARD TREND IN FINANCIAL RESULTS, TAKING SEHA CLOSER TO THE GOAL OF ECONOMIC SELF-SUFFICIENCY. BUT AS ALWAYS, THERE IS NO ROOM FOR COMPLACENCY, AND SEHA KEEPS SETTING EVERHIGHER TARGETS TO SUSTAIN ITS MOMENTUM ON THE HISTORIC JOURNEY TO GLOBAL HEALTHCARE EXCELLENCE.