Customer Care and Service Center:

SEHA Customer Care and Service Center is committed to providing the caring and responsive service our customers expect from the SEHA HealthSystem. We want to serve your needs and believe that patient satisfaction is one the most important factors in earning your trust and loyalty.  As a SEHA customer, you can contact us through a number of different channels.  Our aim at all these touch points is to help you with your healthcare needs and to respond to any queries and suggestions that you might have. You choose the way that you want to handle your inquiries.

Customer Complaints:

The SEHA Complaints Management System allows the SEHA Customer Care Department to receive and investigate patients’ clinical (patient care) and non clinical complaints (quality related complaints) in a timely and effective manner. A designated complaints officer is available to receive, evaluate, manage and follow up with complainants and the respective SEHA healthcare facility involved in your issue.  Any time you are dissatisfied with the service or treatment that you have received at any of SEHA HealthSystem facility, it is easy to let us know.  Just click on this link e-Complaint Management System and follow the directions.   

Customer Suggestions:

The SEHA e-Suggestion system gives thoughtful customers the opportunity to provide us with their ideas for improvements to our facilities or services. We value your suggestions and consider all feedback received seriously. All suggestions will be registered in the system and forwarded to the SEHA HealthSystem facility or a senior SEHA manager responsible. Once the suggestion has been considered, the customer will be advised of the outcomes. If you have a suggestion that might help us to improve, please don’t hesitate to submit it here at the SEHA e-Suggestion System.

Call Center:

Our Customer Call Centre is an integral part of our SEHA Customer Care and Service Center.  It is the nerve center of Customer Care and streamlines the distribution of calls to responsible parties. All telephonic enquiries from any customer on just about any subject will be dealt by this one-stop-shop call centre.  Calls can be regarding service support, information inquiries, complaints, suggestions or on any type of feedback. Currently the Call Center is staffed for your convenience until 2300 hours Sunday through Thursday.  In the near future, our Call Center will be available 24 hours a day with customer service representatives serving you around the clock.

Customer Care and Service Center: 

The Customer Care and Service Center serves as SEHA’s central communication link to our patients and their families. Our helpful and knowledgeable team of Customer Care professionals provides timely and caring handling of customer needs. To provide our customers with the best possible service in an efficient and professional manner, we have established a dedicated SEHA Customer Care and Service Center, which is located in Al Khalidiyah. Please click on the following maps to get directions (we are located in Abu Dhabi Blood Bank, Khaldiyah).

FAQ:

Please click here for most frequently asked questions by our customer FAQ.

Contact Us:

You can contact us though the following communication channels: