Key Indicators

Key Performance Indicators, also known as KPI or Key Success Indicators (KSI), help an organization define and measure progress towards its goals.

Once an organization has analyzed its mission, identified all its stakeholders, and defined its goals, it needs a way to measure progress toward those goals. Key Performance Indicators are those measurements – quantifiable steps that reflect the critical success factors.

In SEHA’s case, KPIs have been defined to measure progress in every critical aspect of operations and how well the organization is succeeding in achieving its eight strategic priorities.

Terminology explained

Every business has key indicators of performance – a collection of figures and ratios that predict efficiency, performance, or problems. Healthcare has its own unique indicators, often expressed in technical terms that are peculiar to the business. Throughout this document you will find explanations of some of these indicators – in plain language – showing how we measure our performance against established industry benchmarks of excellence and quality.