Annual Report 2012


Achievements in 2012

  • Revenue is ahead of budget and costs under budget.
  • Patient growth across all units averaged 1.7% per month or 20% annualized, consistent with the preceding 18 months and in line with projections.
  • Patient satisfaction surveys show excellent results, with overall ratings of more than 96%.
  • Peritoneal dialysis began at Tawam with the first patient successfully on treatment and a further five scheduled to join the program.
  • On-line hemodiafiltration (the current gold standard for treatment) is being introduced at all units.
  • ‘Fistula First’ is a new a program to increase the use of arteriovenous fistulae in hemodialysis in up to 85% of patients.
  • The newly-built and state-of-the-art dialysis clinic at Mafraq is now treating more than 100 patients, slightly ahead of expectations.
  • A staff recognition program was implemented with an ‘employee of the month’ and monthly star awards for exceptional performance.
  • A newly appointed education, training, and development manager has a remit for training nursing staff and patients.
  • A training needs analysis was undertaken for all nursing staff and an education program developed based on the findings.
  • Developed and implemented a training course for patient access representatives.
  • A program of research was established, resulting in the publication of four peer-reviewed abstracts in Q4.

SEHA Dialysis Services (SDS) began operating in March 2011. It is a partnership between SEHA and Fresenius Medical Care the world’s leading integrated provider of products and services for people with renal failure.

SDS provides chronic haemodialysis and peritoneal dialysis, functioning as a service line and operating nine Dialysis Units at Sheikh Khalifa Medical City in Abu Dhabi city, Mafraq Dialysis unit (Central Region), Tawam hospital in Al Ain, Al Wagan Hospital (Eastern Region) and at Sila, Marfa, Dalma Island, Madinat Zayed, and Gayathi Hospitals in The Western Region.