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Category:
  • Blood Donation

      Abu Dhabi Blood Bank, located in the Khalidia area of Abu Dhabi City, is open for blood donations from Sunday to Thursday from 07:00 to 22:00 and on Saturday from 07:00 to 15:00. Call the toll-free number 800 8722 to arrange your blood donation or click here for more information.

      Al Ain Regional Blood Bank, located in the Al Jimi area, is open Sunday to Thursday from 08:00 to 22:00 and from 10:00 to 18:00 on Saturdays. Call the toll-free number 800 8722 to arrange your blood donation, or click here for more information.

      Mobile Blood Bank – some Government and private organizations and universities make special arrangements for SEHA's Mobile Blood Bank to visit so that staff and students can make donations. To arrange a visit, please call +971 3 762 3088 or click here for more information.

  • Centers and Services
  • Complaints, inquiries and suggestions
      SEHA's Customer Care Department is responsible for receiving, investigating, and acting upon any complaints, inquiries, and suggestions. You are welcome to contact the department at any time if you have a question or concern about the quality of service that you or a family member has received.

      Please call the Customer Care Department at 80050 or email care@seha.ae. Alternatively, please visit the Customer Care section of this website to submit your comments.

      Anonymous complaints cannot be accepted. To investigate and respond to complaints or concerns, we need to know who you are and the circumstances surrounding your issue. This enables us to conduct a thorough investigation and respond to you at the contact number you provide.

      ​Yes. A follow-up call will always be made.

      An acknowledgment call will be made as soon as the complaint is received.

      If additional information is needed, a follow-up call will also be made.

      Normally, 7 working days are needed to investigate and resolve most complaints, before communicating the outcome of our investigation to the complainant.

      However, Clinical complaints may be more complex and require additional time to investigate. SEHA’s Clinical Affairs Department is responsible for investigating all clinical issues, and conveys the final outcome to the complainant according to SEHA’s policies and procedures, and as required by law.

  • General

      Ambulatory Healthcare Services Building (8th floor), Al Salam Street, Abu Dhabi, United Arab Emirates

      Postal address: PO Box 11135, Abu Dhabi, United Arab Emirates

      Telephone:        800 50

      Fax:                 +971 2 811 3911           

      Email:               AHSContact@seha.ae

      Sunday to Thursday 7 AM to 3 PM​

      ​Absher is a pioneering initiative launched by SEHA in 2012. It aims to improve communication with patients and customers through a number of customer service offices strategically located in participating health facilities. The goal is to enhance SEHA's communication with its patients, improve their experience and increase their satisfaction with SEHA's services.

      Absher offices are open during all hours of a facility's operation, with 24-hour service in the internal emergency departments. Please click here for further information.

  • Health Insurance