Patients’ Rights and Responsibilities


Patients and their families have the right to :

Always be treated with respect and dignity by all the staff with which they interact to maintain a high degree of professionalism and confidentiality 

  •  To receive care that is considerate, respectful of the patients’ personnel values and beliefs. 
  •  Be treated with care and skill and receive correctly administered treatment.
  •  Receive a clear explanation of their medical condition and the types of treatment available. 
  • Have an interpreter if required.
  • To the freedom to choose their care provider and able. 
  • To ask for second opinion or to have their care transferred to another physician if they are not satisfied with the care or opinion provided
  • Empowered to make their own decisions about their drugs and treatment choices. 
  • To informed consent for treatment, procedures, interventions
  • Right to refuse treatment. 
  • Feel free to refuse to participate in teaching or research. 
  • Have a support person present at most times. 
  • Be able to register a complaint.
  • Right to privacy and confidentiality during examination, procedures, clinical care/ treatment
  • To receive emergency medical care and treatment easily and quickly
  • To be protected from physical assault during their visit/ stay in the healthcare facility. 
  • To appropriate protection if they are children, disabled, elderly or vulnerable.
  • Be requested to grant permission for the release of information not covered by laws and regulations


Patient Responsibilities:

  • Providing Identification Card And Insurance Card Each Time They Visit The Outpatient, Emergency Department And Admission Section 
  • Updating Their Information And Contact Details In case Of Change 
  • Providing accurate and complete information about medical complaints, past illnesses, hospitalizations, medications, pain, allergies and other matters relating to their health
  • Following the treatment plan recommended by those responsible for their care;
  • Their actions if they refuse treatment or do not follow the health care team’s instructions;
  • Seeing that their bills are paid as promptly as possible.
  • Following hospital rules and regulations; 
  • Being considerate of the rights of other patients and hospital personnel;
  • Keeping appointments to see the doctor; and to call to cancel if decided not to come to the appointment 
  • Ask questions when unsure or in doubt
  • Deal with all hospital staff with respect
  • To safeguard belongings that they decide to keep in their possession.
  • To utilize the emergency and walk-in services appropriately.