If you have any concerns or suggestions,
Please contact our Patient Experience Office.
Tel: 03 702 2131 – 03 702 2994
From 8:00 AM – 4:00 PM
Tel: 03 702 2200
From 8:00 AM – 12:00 MN
New Tower Building , Ground Floor,
Patient Experience Department - Al Ain Hospital
Interpretation service is available when needed while dealings with the hospital staff.
Sign Language service is available when needed.
In order to provide supreme health care services for people with special needs, ABSHER card is being issued. ABSHER card facilitate a lot of services that we provide to be easier and faster to our special needs patients such as:
Receive medications priority from the pharmacy.
Patient Relations - Admin Officer will do the following:
Help patient and their family to understand, accept and follow medical recommendations.
The Social Service will assist you with:
To take an appointment in the following clinic, please call
During Office Hours
(Sunday – Thursday) (08:00 – 16:00)
Closed - (Friday – Saturday)
You may ask for the doctor you wish to see when making your appointment. Based upon availability, appointments are given at the earliest convenience.
Walk-in patients will be given an appointment time as they present to the hospital but they may be required to wait a while.We will try to accommodate all patients on the day but we encourage you to book an appointment to minimize the waiting time.
If you are unable to keep an appointment, kindly provide us with at least 24 hours’ notice. This is courtesy on your part and will make it possible for us to give your appointment to another patient. If you arrive more than 15 minutes late, we may reschedule your appointment with another available doctor and you may have to wait a while.
Before being seen for any services you must report to the reception from desk at least 20-30 minutes before your consultation tome or time advised. This is to allow for registration as well as get the result of test if needed.
Needed DocumentsFirst time visitInsurance CardEmirates ID Card or Passport (original + copy)Follow upInsurance CardEmirates ID Card
In case the first time treatment and to open a new file in Women Health Institute please bring the marriage certificate for the pregnant lady.
1. For Daman basic holder, please ensure the card validity as some cases are covered after 6 months of it’s effective date, such as delivery cases.2. Allowing Other Patients to use your insurance card will lead to legal accountability.3. A guardian should accompany the patient with a proof such as (Emirates ID Card or Driving License…), if the patient is less than legal age (18 years).4. The bill for self-paid category will be issued after the whole patient journey
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