While you are our guest we will work to ensure you have a safe, comfortable environment and the very best healthcare possible. Here are some important things to know when you arrive:
An identification band must be worn at all times – this will be placed on your wrist upon admission. Anyone providing care to you from the hospital should also have an ID badge.
Your room – will include an electronically operated bed, TV, storage space, and a sleeper chair for relatives, provided that they are required to stay with you. The TV remote must be returned upon checkout.
Keep your valuables at home – a safe is available in your room to lock up valuables at your own risk. Mafraq Hospital accepts no responsibility for the loss of any valuables.
Hand-sanitizing dispensers – are available for visitors' use, to help prevent the spread of infection.
Nurses will check on you – hourly during the day, and every two hours at night.
Should you need assistance – a call bell is located at your beside table and in your bathroom to alert the nurses.
Being active may help to speed your recovery – follow your physician's guidelines regarding activities such as walking, and ensure that you seek your nurse's assistance when getting out of bed to avoid accidents.
Medication – will be prescribed and reviewed by your doctor. Please tell your doctor or nurse about any medication you are currently taking. While in hospital, we ask that you not take any other medication, and if you have any with you, please send it home or hand it to your nurse. When being discharged, ensure that you are clear on the medicines you need to take at home.
Fires or other emergencies – staff are fully trained. Should the fire alarm sound, or in the event of other emergencies, please follow the directions of our staff.
Questions from you and your family – are important to us and we will do our best to answer them. Direct any questions to your nurse, physician, or other staff.
Use of mobile phones – patients and visitors may use mobile phones in most areas of the hospital. Mobile phones are not allowed in certain restricted areas. As a courtesy to others, please set your ringer to low or vibrate. Note that sometimes the doctors or nurses may need to speak on their mobile phones to address clinical issues.
Your opinion matters – if you have any concerns, please notify a member of the nursing staff. If your concerns persist, and cannot be resolved by a nurse, please ask to speak to the Unit Manager (office hours) or the Nursing Supervisors, who will be able to resolve the issue or will inform Patient Experience or Senior Nursing Management if necessary. Upholding and valuing the rights of our patients is an important aspect of the service we provide. Please ask your nurse for further information.
• Interpreters are available upon request
• Smoking is not permitted anywhere in the hospital or in the grounds