Frequently Asked Questions
SEHA's Customer Care Department is responsible for receiving, investigating, and acting upon any complaints, inquiries, and suggestions. You are welcome to contact the department at any time if you have a question or concern about the quality of service that you or a family member has received.
Please call the Customer Care Department at +971 2 410 2000 or email firstname.lastname@example.org. Alternatively, please go to the Customer Care section of this website to submit your comments.
Anonymous complaints cannot be accepted. To investigate and respond to complaints or concerns, we need to know who you are and the circumstances surrounding your issue. This enables us to conduct a thorough investigation and respond to you at the contact number you provide.
Yes. A follow-up call will always be made.
• Normally, an acknowledgment call will be made as soon as the complaint is received.
• If additional information is needed, a follow-up call will also be made.
• Normally, 7 working days are needed to investigate and resolve most complaints, before communicating the outcome of our investigation to the complainant.
• Clinical complaints may be more complex and require additional time to investigate. SEHA's Clinical Affairs Department is responsible for investigating all clinical issues, and conveys the final outcome to the complainant according to SEHA's policies and procedures, and as required by law
Absher is a pioneering initiative launched by SEHA in 2012. It aims to improve communication with patients and customers through a number of customer service offices strategically located in participating health facilities. The goal is to enhance SEHA's communication with its patients, improve their experience and increase their satisfaction with SEHA's services.
Absher offices are open during all hours of a facility's operation, with 24-hour service in the internal emergency departments. Please click here for further information.
Al Ain Regional Blood Bank – located in the Al Jimi area – is open Sunday to Thursday from 08:00 to 22:00 and from 10:00 to 18:00 on Saturdays. Call the toll-free number 800 8722 to arrange your blood donation, or click here for more information.
Mobile Blood Bank – some Government and private organizations and universities make special arrangements for SEHA's Mobile Blood Bank to visit so that staff and students can make donations. To arrange a visit, please call +971 3 762 3088.
Please click here for further information on blood donation
Al Mafraq Area, Abu Dhabi, United Arab Emirates
Postal address: PO Box 2951, Abu Dhabi, United Arab Emirates
Telephone: +971 2 501 1111
Fax: +971 2 582 1549
Twitter https://twitter.com/MafraqHospital (@MafraqHospital)
Instagram @Mafraq Hospital
Mafraq Hospital is a 451-bed referral treatment institution, located about 35 km south-east of the UAE capital and serving one of the fastest-growing areas in the Emirate of Abu Dhabi. With around 2,000 professional staff, Mafraq's services include medicine, obstetrics, and pediatrics, as well as surgical and critical care services that support the trauma program.
Refer to the Patient Services section of this website for further information
To open a file, bring your Thiqa or Daman card along with your original UAE Identity Card.
For Labor/Delivery and Ob/Gyn cases, you should also bring your marriage certificate. (Non-UAE nationals should accredit their marriage certificate at the Ministry of Foreign Affairs.). Also bring the husband's passport, Thiqa or Daman card, UAE Identity Card, and passport
SEHA is the corporate marketing name of the Abu Dhabi Health Services Company, an independent public joint stock company charged with developing and managing public hospitals and clinics across the emirate. SEHA is the owner and operator of Mafraq Hospital.
Please refer to the SEHA corporate website for further information.
Yes. All SEHA hospitals and clinics use Thiqa to cover medical expenses. Please refer to Thiqa's website for more information: http://www.thiqa.ae
Yes. All SEHA hospitals and clinics use Daman to cover medical expenses. Please refer to Daman's website for more information: www.damanhealth.ae
Emergency and Trauma Center 24-hours (7-days)
Week days 08:00-17:00