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Category:
  • Complaints, inquiries and suggestions

      Absher is a pioneering initiative launched by SEHA in 2012. It aims to improve communication with patients and customers through a number of customer service offices strategically located in participating health facilities. The goal is to enhance SEHA's communication with its patients, improve their experience and increase their satisfaction with SEHA's services.

      Absher offices are open during all hours of a facility's operation, with 24-hour service in the internal emergency departments. Please click here for further information.

      •    Normally, an acknowledgment call will be made as soon as the complaint is received.

      •    If additional information is needed, a follow-up call will also be made.

      •    Normally, 7 working days are needed to investigate and resolve most complaints, before communicating the outcome of our investigation to the complainant.

      •    Clinical complaints may be more complex and require additional time to investigate. SEHA's Clinical Affairs Department is responsible for investigating all clinical issues, and conveys the final outcome to the complainant according to SEHA's policies and procedures, and as required by law.

      ​Yes. A follow-up call will always be made.

      ​Anonymous complaints cannot be accepted. To investigate and respond to complaints or concerns, we need to know who you are and the circumstances surrounding your issue. This enables us to conduct a thorough investigation and respond to you at the contact number you provide.

      SEHA's Customer Care Department is responsible for receiving, investigating, and acting upon any complaints, inquiries, and suggestions. You are welcome to contact the department at any time if you have a question or concern about the quality of service that you or a family member has received.

       

      Please call the Customer Care Department at +971 2 410 2000 or email care@seha.ae. Alternatively, please go to the Customer Care section of this website to submit your comments.

  • Dialysis
      Yes. If you are on in-centre Haemodialysis, visit www.hditravel.com to find the closest clinic to your destination
      Fresenius Medical Care is able to offer patients a full range of treatment options. All type of in-centre hemodialysis such as high-flux, OnLine Haemodiafiltration, and home peritoneal dialysis.
      You have a lot of choices on in-centre haemodialysis. Most of our facilities offer the following schedules:

      Saturday, Monday, Wednesday - morning afternoon evening
      Sunday, Tuesday, Thursday - morning afternoon evening
      Be sure and check with your facility what time slots are available.

      Our doctors are specialized in nephrology and in case it is necessary to take care for other problems, we have the possibility to address these issues to other specislists either present in the clinic or as consultants (for example consultant cardiologists and diabetologists). We also have a consultancy agreement with a dietician, to help the patient to fulfill the correct diet regimen.

      Your doctor prescribes the length of your treatment based on your lab results and how you feel. We make sure that you dialyse just as long as your doctor thinks you need to. That way you can feel your best. A dialysis session can last between 3-4 hours.
  • Donating blood

      Al Ain Regional Blood Bank – located in the Al Jimi area – is open Sunday to Thursday from 08:00 to 22:00 and from 10:00 to 18:00 on Saturdays. Call the toll-free number 800 8722 to arrange your blood donation, or click here for more information.

       

      Mobile Blood Bank – some Government and private organizations and universities make special arrangements for SEHA's Mobile Blood Bank to visit so that staff and students can make donations. To arrange a visit, please call +971 3 762 3088.

       

      Please click here for further information on blood donation.

  • General
      Fresenius Medical Care is the leading provider of dialysis products and services worldwide.

      Mafraq Dialysis Centre (Administration Offices, 2nd floor),

      Next to Mafraq Hospital,  Abu Dhabi, United Arab Emirates

      Postal address: PO Box 92900, Abu Dhabi, United Arab Emirates

      SEHA is the corporate marketing name of the Abu Dhabi Health Services Company, an independent public joint stock company charged with developing and managing public hospitals and clinics across the emirate. SEHA is the owner and operator of Ambulatory Healthcare Services (AHS).

      Please refer to the SEHA corporate website for further information.

      To open a file, bring your Thiqa or Daman card along with your UAE Resident Identity Card.

       

      For Labor/Delivery and Ob/Gyn cases, you should also bring your marriage certificate. (Non-UAE nationals should accredit their marriage certificate at the Ministry of Foreign Affairs.). Also bring the husband's passport, Thiqa or Daman card, UAE Resident Identity Card, and passport.

      SEHA Dialysis Services (SDS) brings together all dialysis activities within the Emirate of Abu Dhabi through a network of clinics that serve urban areas and remote communities. Outpatient hemodialysis clinics are open six days a week and care for the requirements of about 700 patients, each of whom needs to have three treatments a week, equating to about 120,000 treatments annually. About 25 patients are treated with peritoneal dialysis.

      Please refer to the Patient Services section of this website for further information.

      Where are the AHS healthcare centers located?

      Sheikh Khalifa Medical City       Mafraq Hospital                     Al Rahba Hospital

      Tawam Hospital                        Al Wagan Hospital                  Madinat Zayed Hospital    

      Ghayathi Hospital                     Al Marfa Hospital                   Al Sila Hospital

      Delma Island Hospital

      Please refer to the Find a Facility section of this website for further information.

      ​08:00-16:00, Sunday to Thursday

      Telephone:          +971 2 501 2992

      Fax:                     +971 2 501 2911

      Email:                 customer-care@sds.seha.ae

      Mafraq Dialysis Centre (Administration Offices, 2nd floor), Abu Dhabi, United Arab Emirates

      Postal address: PO Box 92900, Abu Dhabi, United Arab Emirates

  • Healthcare insurance